General Terms and Conditions (AGB)

1.1 Provider

These General Terms and Conditions (AGB) apply to all contracts for services provided by

Blinktank GmbH Haupstr. 5L 10317 Berlin Germany

Commercial register: HRB 204267 B District Court Charlottenburg (Berlin) VAT ID: DE322831011

Managing Director: Andreas Dahrendorf Email: hallo@amtsguide.de Phone: +49 30 23255886

1.2 Customer

A customer within the meaning of these Terms is any business (service provider, trade company, etc.) that books a paid listing on the platform amtsguide.de.

1.3 Applicability

These Terms apply exclusively. Deviating terms of the customer are not recognised unless we expressly agree to their applicability in writing.

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2.1 Platform

AmtsGuide operates an online platform (amtsguide.de) that provides end users with information about administrative processes in German cities and lists service providers (customers) in a supplier directory.

2.2 District-Based Listings

Customers can book paid listings in one or more districts. A listing includes:

• Basic Listing: Listed as a paid provider with standard display
• Premium Listing: Highlighted display with logo and extended information
• Featured Listing: Top placement with maximum visibility and all features

2.3 Scope of Service

The listing includes:

• Listing on the district-specific page (e.g. /de/berlin/halteverbot/mitte/)
• Display with company name, contact details, logo (depending on package)
• Clickable link to the company website (with tracking)
• Access to the customer portal with click statistics
• Monthly performance report by email

2.4 Capacity Limit

A maximum of 4 paid listings are available per district and topic (Sponsor + Featured). Bookings are processed by availability and payment receipt ("First come, first served").

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3.1 Offer and Acceptance

By completing and submitting the booking form or placing a written order, the customer makes a binding offer to conclude a listing contract.

We may accept the offer within 7 days by written order confirmation (also by email) or by activating the listing.

3.2 Contract Duration

Listing contracts are concluded for:

• Monthly: Term of 1 month, automatic renewal for 1 month each
• Annual: Term of 12 months, automatic renewal for 12 months each

unless terminated with a notice period of 4 weeks to the end of the month (monthly) or 3 months to the end of the term (annual).

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4.1 Prices

The prices stated on the website or in the order confirmation at the time of booking apply. All prices are net prices plus statutory VAT.

Current packages (example):

• Basic: EUR 29/month per district
• Premium: EUR 79/month per district
• Featured: EUR 149/month per district

Prices may be adjusted with reasonable notice (at least 4 weeks).

4.2 Payment Terms

Invoices are due within 14 days of the invoice date without deduction.

Payment methods:

• SEPA direct debit (preferred for subscriptions)
• Bank transfer
• Credit card (via payment provider)

For SEPA direct debit, the amount is collected at the beginning of each month.

4.3 Late Payment

In the event of late payment, we are entitled to:

• Charge default interest at a rate of 9 percentage points above the base interest rate
• Pause or remove the listing
• Block access to the customer portal
• Terminate the contract without notice

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5.1 Duty to Inform

The customer undertakes to:

• Provide truthful and complete information
• Notify changes to contact details without delay
• Provide a valid email address for invoicing

5.2 Legality

The customer warrants that:

• They are authorised to provide the advertised services
• All necessary permits and licences are in place
• The services are provided in compliance with the law

5.3 Logos and Trademarks

When using logos, the customer warrants that they are authorised to use them and that no third-party rights are infringed.

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6.1 Availability

We aim for a platform availability of 99% on an annual average. Excluded are maintenance work (announced) and force majeure.

6.2 No Success Guarantee

We do not guarantee a specific number of clicks, enquiries, or orders. The listing serves solely for visibility, not for sales success.

6.3 Click Statistics

We provide the customer with the following statistics via the customer portal:

• Number of clicks per month
• Distribution by district
• Trend over time (30 days)
• Top pages

Statistics are compiled to the best of our knowledge; we do not guarantee absolute accuracy.

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7.1 Ordinary Termination

The contract may be terminated by either party:

• Monthly contracts: With 4 weeks' notice to the end of the month
• Annual contracts: With 3 months' notice to the end of the term

Termination must be in text form (email is sufficient).

7.2 Extraordinary Termination

The right to extraordinary termination for good cause remains unaffected.

Good cause exists in particular in the following cases:

For us:

• Late payment of more than 14 days
• Breach of these Terms
• Legal violations by the customer
• Insolvency of the customer

For the customer:

• Platform unavailability for more than 7 consecutive days
• Serious breach of contract on our part

7.3 Grace Period

In the event of late payment or contract expiry, we generally grant a grace period of 72 hours during which the listing remains visible.

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Important: These Terms are primarily directed at businesses (B2B).

Should a consumer (private individual) book a listing, the statutory right of withdrawal of 14 days applies.

Withdrawal Policy

You have the right to withdraw from this contract within 14 days without giving reasons.

The withdrawal period is 14 days from the date of conclusion of the contract.

To exercise your right of withdrawal, you must inform us (Blinktank GmbH, Haupstr. 5L, 10317 Berlin) by means of a clear statement (e.g. email) of your decision to withdraw from the contract.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you without delay and no later than within 14 days.

Early Performance: If you expressly request that the service begins immediately, your right of withdrawal expires upon full performance of the contract.

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9.1 Limitation of Liability

We are liable without limitation for intent and gross negligence, as well as for damages resulting from injury to life, body, or health.

For slight negligence, we are only liable for breach of essential contractual obligations (cardinal obligations). In this case, liability is limited in amount to the foreseeable, typically occurring damage at the time of conclusion of the contract.

9.2 Data Loss

Liability for data loss is limited to the typical recovery effort that would have been incurred if backup copies had been made regularly and in accordance with the risk.

9.3 Force Majeure

We are not liable for impossibility of performance or delays caused by force majeure or other events that were not foreseeable at the time of conclusion of the contract.

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The processing of personal data is carried out in accordance with our privacy policy (see /en/legal/privacy/).

The provisions of the GDPR apply to the processing of customer data (billing address, contact person, etc.).

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11.1 Platform Content

All content of the platform (texts, graphics, logos, design) is protected by copyright and is the property of Blinktank GmbH or licensed.

11.2 Customer Content

The customer grants us the right to use and publish the content provided by them (logo, company name, description) on the platform.

The customer warrants that they are authorised to transfer these rights.

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12.1 Amendments to the Terms

We reserve the right to amend these Terms with a notice period of 4 weeks. If the customer does not object to the applicability of the new Terms within 4 weeks of receiving the notification of changes, the amended Terms shall be deemed accepted.

In the event of an objection, either party is entitled to terminate the contract.

12.2 Severability Clause

Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a valid provision that comes closest to the economic purpose of the invalid provision.

12.3 Applicable Law

German law applies, excluding the UN Convention on the International Sale of Goods (CISG).

12.4 Place of Jurisdiction

If the customer is a merchant, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contractual relationship is Berlin.

12.5 Written Form

Amendments or additions to this contract require written form. This also applies to the amendment of this written form clause itself. Emails satisfy the written form requirement if sent by an authorised person.

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For questions or complaints, please contact:

Blinktank GmbH Email: hallo@amtsguide.de Phone: +49 30 23255886 Post: Haupstr. 5L, 10317 Berlin

We aim to process complaints within 7 working days.

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Status: November 2025 Last updated: 2025-11-05

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Note: These Terms apply to B2B contracts with businesses. For consumers, additional statutory consumer protection provisions apply, in particular the right of withdrawal.

Reminder: This English translation is provided for convenience only. The German AGB is the sole legally binding version ("Nur die deutsche Fassung der AGB ist rechtsverbindlich").